At Fashlya, we take pride in delivering your carefully curated fashion selections with efficiency and care. Our team processes orders swiftly to ensure your wardrobe essentials reach you in pristine condition. Whether you're refreshing your everyday wear or preparing for a special occasion, our streamlined logistics network guarantees a seamless experience from checkout to delivery.

Orders are typically processed within 1-3 business days after payment confirmation. Delivery durations vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs procedures. Seasonal peaks or unforeseen circumstances may occasionally extend processing times, but we'll proactively notify you if significant delays occur.

We offer transparent shipping options tailored to your needs:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically applied to orders exceeding $60 (maximum order value: $9999)

All shipping costs are calculated at checkout based on your cart total and destination.

We currently ship to most countries across North America, Europe, and select Asia-Pacific regions. Some remote locations or areas with complex import regulations may be excluded from delivery. During checkout, our system will automatically verify your address eligibility. For specific inquiries about service availability to your region, please contact our support team before placing your order.

Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to monitor your package's journey. Our system updates tracking information in real-time, allowing you to see the estimated delivery date and current transit status. For consolidated shipments with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard.

While we make every effort to ensure timely deliveries, occasional delays may occur due to carrier issues or customs clearance. If your package hasn't arrived within 5 business days after the estimated delivery date, please first check the tracking information for updates. For unresolved cases, contact our customer service at [email protected] with your order number and we'll initiate an investigation with the carrier. Lost packages are covered by our shipping protection policy and we'll either reship your items or issue a refund upon confirmation.

International shipments may be subject to customs fees, import taxes, or other charges imposed by your local authorities. These fees are the responsibility of the recipient and are not included in our product prices or shipping costs. As regulations vary significantly by country, we recommend checking with your local customs office for specific information about potential charges. Some carriers may require payment of these fees before releasing your package for delivery.